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Check your contract or product packaging for details.If you’ve tried these strategies and you’re not happy with the result, you might want to consider small claims court.If the employee doesn’t have the authority to help you, ask for a supervisor or manager.With each person, calmly and accurately explain the problem and what you would like them to do.Online retailers should provide return instructions on the site or on your receipt.
You may need to speak to someone at the company’s national headquarters or to the manufacturer of the product.Many other federal agencies regulate consumer products and services.